Job Description

Job Description

Job Description

Description:

The Housekeeper is responsible for providing maintenance to all Apex Residential facilities. Providing high quality customer service, the House Keeper purpose is to maintain cleanliness of all residential houses according to brand specifications and quality standards such as joint commission and all regulatory agencies

Essential Duties and Responsibilities:

Job Duties:

• Thoroughly cleans all assigned Apex Residential Facilities within prescribed Brand Standard guidelines.
• Maintains the inventory of every item placed in Client rooms.
• Reports any lost and found items to Management immediately, listing the location number or area where the item was found.
• Reports exceptional and/or unusual circumstances, damage in the rooms, etc. to Management
• Perform the following activities mopping dusting, disinfecting of surfaces, scrubbing of bathrooms, deep cleaning of kitchens, making up beds, and laundry.
• Uses all authorized cleaning agents properly and safely.
• Follows proper key control procedures.
• Maintains a positive work atmosphere by acting and communicating in a manner so that you get along with clients, co-workers, and management.
• Follows proper handling procedures for dirty rags/linens.
• Restocks and maintain housekeeping cart.
• Assists Clients with questions and requests.
• Adheres to proper grooming and dress codes for the department.
• Able to carry out Apex emergency procedures.
• Arrives for assigned shift on time.

• High School Diploma or equivalent (Preferred)
• Valid and driver's license and current automobile insurance
• 2 years’ experience providing professional housekeeping duty services.
• Must have a reliable transportation
• Knowledge of cleaning techniques.
• Understanding of and the ability to maintain boundaries with participants.
• Must be able to work weekends; some evenings may be required.
• Must be able to travel, if needed.
• Excellent customer service and communication skills are required.

Physical Requirements:

• Ability to communicate and interact successfully with a diverse community and to develop and maintain positive professional relationships with colleagues and staff members.
• Attention to detail.
• Creative thinking and problem solving.
• Ability to capture and communicate the context of a situation.
• Excellent oral and written communication skills, with focus in technical or instruction-oriented writing and in clearly communicating complicated concepts over the phone, in person and in writing.
• Ability to work both independently and as a team member.
• Ability to dig into and achieve understanding of a problem or request in order to offer the most appropriate possible solution.
• Ability to work on multiple assignments with minimal supervision.
• Accomplish the quality and quantity of work expected within set limits of cost and time
• Plan own work; carry out assignments and capacity to "see the job through."
• Communicate with others effectively both orally and in writing in working out solutions to problems or questions relating to the work
• Exemplifies and promotes the department’s four key success factors: Positivity, Ownership, Efficiency and Transparency, when working with both internal and external customers

Attendance Standards

Consistently be at work and communicate appropriately any attendance issues with supervisor as per policy.

Consistently at their workstation at the appropriately scheduled time. Does not abuse breaks and/or departure

times.

Language Skills

Has the ability to read and comprehend simple instructions, short correspondence, and memos. Has the ability

to write complex correspondence. Has the ability to effectively present information in one-on-one and small

group situations to patients, visitors, and other employees of the organization.

Reasoning Ability

Has the ability to solve practical complex problems and deal with a variety of concrete variables in situations

where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral,

diagram, or schedule form.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, stoop, kneel, or

crouch. The employee frequently is required to reach with hands and arms; use hands to handle or feel; and talk

or hear. The employee may be required to lift and/or move up to 15 lbs. and occasionally lift and/or move up to

25 lbs. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust

focus.

Consistent with the Americans with Disabilities Act, Apex Recovery will provide reasonable accommodations

when requested by a qualified candidate or employee who may not able to perform these functions without such

accommodation so long as it doesn’t place an undue hardship upon the company.

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