Job Description

Role: National Retailer & Regional Partners Repair and Maintenace Program Manager

Duration: 12 Months

Location: Ridgefield Park, NJ, USA

Schedule: Hybrid (4 days on-site, 1 day WFH)

Top Skills: Project Management, Facilities Management, Budget Management

Position Overview

The National Retailer & Regional Partners R&M Program Manager for Home Entertainment & Digital Appliance categories will focus on the day-to-day activities of a fleet of retail displays, fixtures, and merchandised products via a team of maintenance, facilities, and merchandising vendors. The goal is to ensure the repairs, cleaning, and upkeep of the retail locations while maintaining brand standards and compliance with company objectives and budgets.

This position will serve as a primary business partner to the Retail Operations team. Responsibilities include managing inbound work orders from multiple sources, assigning, implementing, and overseeing the completion of those orders effectively and efficiently. The role also involves developing relationships with the Retail Business team to assess strategy and implement new methodologies and best practices accurately. Additionally, assistance is needed in developing and implementing maintenance-related policies and procedures that meet best-in-class practices.

Responsibilities also include maintaining monthly and quarterly repair and maintenance budgets following company goals, providing status reports to various business functions, and assisting in developing standards to be kept within the organization.

Responsibilities

• Maintain brand standards throughout all owned Fixtures & Displays in National Retailers and Regional Partners supporting the Home Entertainment & Digital Appliance categories.
• Manage inbound Work Order requests from Store Managers, Field Service Managers, Call Centers, and Account Escalations.
• Assign, ticket, implement, and oversee the direct maintenance repairs of assigned sites as requested utilizing Internal CMMS (SRMS) system management.
• Manage 3PL Vendor contracted to execute repair and preventative maintenance in assigned Doors.
• Escalate and report all issues and assign/task immediately for a 24-hour response.
• Serve as a primary business partner with the Retail Operations, Accounts, and Field teams.
• Manage the shipping of parts and fixtures directly to store and/or installer as required, track associated costs, and continuously look for opportunities for efficiencies.
• Inform and partner with multiple store and corporate leadership levels to promptly complete assigned projects and tasks.
• Responsible for monthly and quarterly budgets following company goals; report the overall maintenance budget status as directed.
• Review and validate completed Work Order invoices before the department manager’s approval.
• Develop relationships with operations and Retail business teams to assess strategy and accurately implement new methodologies and best practices.

Minimum Qualifications

• Associate degree in general studies, business administration, or business information technology.
• Without a degree, a minimum of 6+ years of experience in retail merchandising, facilities maintenance, or program execution in a flagship retail store environment.
• Basic knowledge of managing 3PL field vendors to meet required deliverables.
• Highly effective interpersonal, communication, and cross-functional collaboration skills.
• Excellent business communication and presentation skills.
• Demonstrated ability to confront, address, and negotiate through challenging situations diplomatically to achieve desired outcomes.

Preferred Qualifications

• Previous experience with Retail Systems and use of CMMS web-based systems.
• Proficiency in Microsoft Office, including Word, PowerPoint, and Excel.
• Ability to read and understand fixture shop drawings for fixture and standalone shops.

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